JOB SUMMARY
Direct the overall operations of the Operations Department; responsible for scheduling instructors, classrooms, and resources necessary to deliver training. To manage real-time operations which facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals.
JOB REQUIREMENTS
- Create the trimester schedule. Coordinate timely publication and distribution.
- Direct the optimum utilization of instructors, classrooms, computers, and other resources to deliver training.
- Establish and maintain systems to monitor student attendance by each class.
- Assign instructors and other resources considering the student demand and the objectives approved by the General Manager.
- Approve independent instructor contracts.
- Coordinate class schedules and proposed changes with Sales Manager.
- Research special request and advise Sales Manager as appropriate.
- Monitor on-site training delivery costs. Approve invoices for hotel and other resources in accordance with NH guidelines.
- Develop, administer, and is accountable for the departments operating budget.
- Develop and recommend budgeting requirements for instructors and other resources required for training.
- Assume responsibility for the department equipment and supplies, establishes reasonable procedures and controls to protect assets from damage and theft.
- Reviews ongoing performance results to targets. Takes corrective measures with authorization, escalate as needed.
- Participates in daily, weekly, monthly and annual planning process as appropriate.
- Performs all duties and responsibilities in a timely and effective mariner in accordance with established company policies to achieve the overall objectives of this position.
- Maintains a favorable working relationship with all other company employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
- Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
- Keeps immediate superior promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
- Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned:
- Maintains a qualified staff
- Communicates areas of accountability and performance expected of personnel assigned
- Determines standards of performance as a basis to review progress of personnel assigned
- Recommends salary adjustments, transfers, promotions and dismissals
- Ensures proper training of personnel assigned
- Fosters a cooperative and harmonious working climate conductive to maximize employee morale and productivity
- Develops individuals for future advancement.
EDUCATION
- Bachelor degree, emphasis in education or computer science preferred.
- 3+ years management experience preferred.
TRAINING AND EXPERIENCE
- Computer literate and able to demonstrate proficiency in software applications required in the performance of job responsibilities.
- Proficiency in database software applications required.
- Must possess excellent leadership abilities.
- Able to consistently make intelligent, independent decisions under pressure while also meeting determined deadlines.
- Possess good judgment, initiative, and good job attitude and be dependable.
- Possess excellent organizational abilities and able to deal effectively with a diverse group of people
- Possess good analytical skills.
- Effective oral, written and interpersonal communication skills are imperative.
WORKING CONDITIONS
- Required to sit for long periods of time and frequent use of hands and fingers, to handle and feel
- Moderate activity, with occasional bending and stooping, standing and/or walking for extended periods
- Ability to lift up to 30 pounds while using safe lifting techniques
- Speaking and hearing: able to comprehend normal speech
- See and have visual capability: able to see screens, monitors, and environment
- Works inside, closely with others
- Generally works regular work hours, occasionally works after hours
- Noise level in the work environment is usually moderate to noisy
- May require travel to client meetings/presentations and/or within Company locations
CONCLUSION - INTENT AND FUNCTION OF JOB DESCRIPTION
This job description has been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform this position. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by managers as deemed appropriate.
In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can quit or be terminated by employer for any reason not prohibited by law.
